Complaint Redressal
In accordance with applicable federal and state consumer protection law
Customer Complaints Team
United States
Registered address
KARTSEEK USA Inc.
1209 Orange Street, Wilmington, DE 19801, United States
EIN 00-0000000
How to file a complaint
Contact customer support first
For order-related issues, use the Help Centre or contact support on 1-800-555-0100 (8 AM – 8 PM (ET), all days). Most issues are resolved at this stage within 24–48 hours.
Submit a formal complaint
If support does not resolve it, email the Customer Complaints Team at [email protected] with your complaint, order ID and any supporting documents.
Acknowledgement
We acknowledge your complaint within 48 hours of receipt.
Resolution
We investigate and resolve within 30 days of acknowledgement.
Escalation
If you are not satisfied, you may escalate to the Federal Trade Commission and your state attorney general.
Redressal timelines
| Complaint type | Acknowledgement | Resolution |
|---|---|---|
| Order-related (wrong or damaged item) | 24 hours | 7 days |
| Refund not received | 24 hours | 10 business days |
| Seller dispute | 48 hours | 15 days |
| Data privacy concern | 48 hours | 30 days |
| Fraudulent activity report | 24 hours | 15 days |
| Content or listing complaint | 48 hours | 15 days |
Regulatory basis
This redressal mechanism is established under applicable federal and state consumer protection law, and personal data handled in the course of a complaint is processed under CCPA/CPRA and comparable state privacy statutes.