Complaint Redressal
In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020
Grievance Officer
India
Registered address
KartSeek Technologies Pvt. Ltd.
123, Innovation Tower, 5th Floor, Koramangala, Bangalore – 560034, Karnataka, India
CIN U72900MH2024PTC123456
How to file a complaint
Contact customer support first
For order-related issues, use the Help Centre or contact support on 1800-123-456 (7 AM – 11 PM (IST), all days). Most issues are resolved at this stage within 24–48 hours.
Submit a formal complaint
If support does not resolve it, email the Grievance Officer at [email protected] with your complaint, order ID and any supporting documents.
Acknowledgement
We acknowledge your complaint within 48 hours of receipt.
Resolution
We investigate and resolve within 30 days of acknowledgement, as required under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Escalation
If you are not satisfied, you may escalate to the National Consumer Disputes Redressal Commission on 1915.
Redressal timelines
| Complaint type | Acknowledgement | Resolution |
|---|---|---|
| Order-related (wrong or damaged item) | 24 hours | 7 days |
| Refund not received | 24 hours | 10 business days |
| Seller dispute | 48 hours | 15 days |
| Data privacy concern | 48 hours | 30 days |
| Fraudulent activity report | 24 hours | 15 days |
| Content or listing complaint | 48 hours | 15 days |
Regulatory basis
This redressal mechanism is established under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, together with the Information Technology Act, 2000, and personal data handled in the course of a complaint is processed under Digital Personal Data Protection Act, 2023.