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Frequently Asked Questions
How do I track my order?
Go to Orders from your profile, tap on the active order, and you can track it in real-time on the map.
How do I cancel a taxi ride?
Open the active ride, tap "Cancel Ride". Cancellation fees may apply if the driver has already been dispatched.
How do refunds work?
Refunds are credited to your KARTSEEK Wallet within 24 hours. For bank refunds, it ta5–7 business days.
How do I add a prescription?
Go to the Pharmacy section, tap "Upload Prescription", and our pharmacist will verify it within 30 minutes.
Still need help?
Create a support ticket and our team will get back to you within 1 hour.